Airport & Flat Rate Cancellation Policy
Reservations for airport transportation are nonrefundable unless canceled/changed 24 hours prior to arranged reservation time. All customers will be charged an additional $35 cancellation fee, whether they are granted a refund or not.
**You can avoid paying this fee by transferring your ride to a different date at no charge.**
In the event that your flight is delayed, your transportation reservation will be put on hold for you for up to 24 hours. We will do everything possible to accommodate your new departure and/or arrival times, but customers should please be considerate of the fact that delayed flights may conflict with other previously scheduled transportation reservations, therefore resulting in the occasional, brief delay. Whenever possible, we urge you to provide us with your flight number information. We track flights we are made aware of in order to preserve our time and save you money on standby costs.
If in the event you end up not arriving at all your account will be credited for the next time you need our services!
Shuttle & Hourly/As Directed Cancellation Policy
We understand that unplanned circumstances can happen and you may need to cancel a reservation. If you do, we ask that you do so within 60 days of your reservation date. Our drivers and team want to be available for all of your transportation needs, therefore if you have reserved a Shuttle, we will not be able to
accommodate other clients who require the same reservation as you. This is why we ask that you give us 60 days notice for a cancellation of a Shuttle. If canceled within 60 days you will lose your deposit.
Wineries and all other venues that serve alcohol are not allowed to serve intoxicated people. If a venue denies service to anyone in your group because of over intoxication or behavior, your tour will be concluded and you will be returned to your pickup
location and forfeit the remainder of your time. If payment is refunded, it will be minus credit card transaction fees and service fees of 10%.
Any cancellations due to government mandated shutdowns in our service area will be allowed up to 24 hours prior to service.
Payment constitutes agreement to these terms.
If canceled within 60 days you will lose your deposit below:
50% of your total
The person paying for the reservation is liable for any damages to the vehicle caused by the customer or members of their party. Including all spills of bodily fluid, rips, tears or damage to any equipment. There will be a minimum charge of $150 for cleaning ANY bodily fluids.